![]() ![]() Next steps : Microsoft is reviewing their service update procedures to more quickly identify such issues in their development and testing process to avoid similar impact in the future. To avoid having to reset the app from scratch, you may want to implement other fixes first. It gives your OneNote app a fresh start, which will solve all your problems. To reset your app, tap on Reset right below the Repair option. To restart the OneDrive sync client on Windows 10, use these steps. Navigate to Windows Settings > Apps > Apps and features > OneNote > Advanced Options. As you mentioned this issue happens when you open an older notebook form your desktop OneNote app, so, you may try to convert it to a supported version. I was getting crazy trying to figure it out the issue (because on the phone and on the browser works fine, is only the application). If OneDrive isnt syncing any files, it could be a connection problem, which you may be able to fix by restarting the app. So sorry for this inconvenience caused to you. Root cause : A recent service update introduced an issue with an authentication component which resulted in this impact. To sync this notebook, sign in to OneNote. Scope of impact : This issue potentially affected any user who attempted to sync their notebooks from the OneNote desktop client or the iOS app.įinal Update : 09:26:00 AM – Microsoft has completed the revert of the offending update and they have verified via telemetry that this has resolved the issue. Users on the Win32 desktop client weren’t impacted by this issue. While Microsoft was focused on remediation, they received reports that some users may have been able to use the web app as a potential workaround. OneNote is no exception and from time to time users can experience a sync issue while being connected to the internet. Note We recommend that you first sync the notebook. ![]() When I am typing a note the text will disappear at times and a conflict page will be. This issue affected both the Win64 and Mac desktop clients, as well as the iOS app. OneNote Shared Notebooks - Options and Troubleshooting - Part 1: Windows File Shares Resolution To resolve this issue, move the notebook from the current file location to a location that doesnt have offline folders enabled. I am using OneNote 2007 SP1 with Windows XP. More Info : Users may have been unable to sync their notebooks from the OneNote desktop client and iOS app. Issue Description : Some users may be unable to sync their notebooks from the OneNote desktop client an iOS app. ![]()
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